Amazon "Virtual Customer Service Associate"

 

Virtual Customer Service Associate - West Bengal,India

An Amazon Customer Service Associate is a basic piece of our central goal to convey opportune, exact and proficient client support to all Amazon clients. This essential position requires an activity situated, adaptable issue solver who will help clients in speeding up orders and rectifying post-deals issues. Partners speak with clients principally through mail, talk and telephone, can be employed for any range of abilities according to the necessity and use an assortment of programming instruments to explore client records, examination and survey strategies and convey viable arrangements in a fun and high speed climate.

Information and Skills Required

Relational abilities:

• Magnificent relational abilities (composed and verbal)

• Capacity to impart accurately and obviously with all clients

• Amazing documentation abilities

• Great appreciation abilities - capacity to plainly comprehend and express the issues clients present

• Capacity to think - follow clients issues without interruption to goal

• Great arrangement abilities - capacity to form a syntactically right, compact, and exact composed reaction

• Work effectively in a group climate just as freely

PC Knowledge/Skills:

• Capacity to utilize a personal computer framework

• Knowledge of Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

• Fantastic composing abilities

• Exhibits comprehension of the Internet, Amazon.com site, and contender sites

• Exhibits a capacity to effectively explore sites

• Exhibits a capable information on email applications

• Exhibits a capacity to learn in different media

• Capacity to effectively adjust to changes in the workplace

Client Focus:

• Incredible client care abilities, including keeping up with center around the client issue in a high speed climate

• Capacity to identify with and focus on client needs

• Shows relational abilities with an assorted client base

• Shows compromise, arrangement, and de-heightening abilities

• Shows proprietorship to determine testing client issues, raising when essential

• Capacity to decide client needs and give fitting arrangements

• Keep up with normal and dependable participation, including the day by day plan as appointed

• Adaptable with the functioning timetable; might be relied upon to show up on Saturday or Sunday, occasions and occasions

• Capacity to stay at work longer than required as needed by business - however much 60 hours per week, most frequently happening in the weeks encompassing the Christmas season

Critical thinking Skills:

• Compelling critical thinking abilities including independent direction, using time effectively and quick prioritization of undertakings as alloted

• Capacity to move toward issues coherently and sanely

• Activity arranged and self-trained

• Coordinated and conscientious

• Capacity to rapidly and successfully focus on work time in different divisions to address business issue

• Capacity to keep up with levelheadedness in exceptionally raised circumstances

• Qualified up-and-comers will be agreeable in a performing various tasks, high-energy climate. They will be inventive and scientific issue solvers intensely for superb client care.

Capabilities Required

Least capability is 10 + 2. Any alumni/PG is qualified to apply.

About Amazon.com

"A large number of the issues we face have no course book arrangement, thus we-cheerfully design new ones." - Jeff Bezos

Amazon.com - where developers can construct. We recruit the world's most brilliant personalities and proposition them a climate in which they can design and enhance to work on the experience for our clients. A Fortune 100 organization situated in Seattle, Washington, Amazon is the worldwide innovator in online business. Amazon offers everything from books and hardware to attire and precious stone gems. We work locales in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and keep many satisfaction bases on the world which include in excess of 26 million square feet.

Mechanical development drives the development of Amazon, offering our clients more determination, advantageous shopping, and low costs. Amazon Web Services gives designers and little to enormous organizations admittance to the on a level plane adaptable cutting edge cloud framework like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Engineers can fabricate any sort of business on Amazon Web Services and scale their application with developing business needs.

We need you to help offer and shape our main goal to be Earth's most client driven organization. Amazon's advancement from Web webpage to online business accomplice to improvement stage is driven by the soul of innovation that is essential for our DNA. We do this consistently by imagining exquisite and basic answers for complex specialized and business issues. We're impacting the world forever and fortunately we've just barely started.

About Amazon India

Amazon groups in India work on complex business difficulties to improve and make effective arrangements that empower different Amazon organizations, including Amazon sites across the world just as help Payments, Transportation, and Digital items and administrations like the Kindle group of tablets, tablets and the store. We are glad to have probably the best ability and solid pioneers with demonstrated experience attempting to make Amazon the Earth's most client driven organization.

We made our introduction to the Indian market with the send off of Junglee.com, empowering retailers in India to publicize their items to a huge number of Indian customers and drive designated traffic to their stores. In June 2013, we sent off www.amazon.in for customers in India. With www.amazon.in, we try to give clients a greater amount of what they need - low costs, tremendous determination, quick and solid conveyance, and a trusted and advantageous internet shopping experience. In a long time since sending off our India tasks, we have extended our proposing to north of 22 million items across 100s of stores! Our way of thinking of working in reverse from the clients drives our development and achievement.

We will keep on endeavoring to turn into a trusted and significant deals and strategies channel for retailers of all sizes across India and a quick, dependable and advantageous internet shopping objective for customers. As far as we might be concerned, it is dependably "Day 1" and we are focused on forcefully contribute over the long haul and perseveringly center around increasing current standards for client experience in India.

Amazon India offers open doors where you can make a plunge, work with shrewd individuals on testing issues and have an effect that adds to the existences of millions. Go along with us so you can - Work Hard, Have Fun and Make History.

With regards to the Customer Service Team

Our Amazon Contact Centers run after a solitary objective: to convey the most ideal help insight to our clients. To do that, our CS Operations groups are enabled and expected to think like proprietors. We take care of issues the initial time so clients have an easy encounter without fail.

Expanding on Amazon's worldwide mission of being the 'World's most client driven organization', the Customer Service group began activities in August 2005 and has filled consistently in size and degree from that point forward. We give all day, every day backing to clients across North America, UK, India, Australia and Canada. Our Team individuals are engaged to think like proprietors and resolve client issues by means of telephone, email or live talk. We work in a high speed, dynamic climate and have an effect to a huge number of clients across the globe.

Our persevering spotlight on process upgrades has assisted us with ceaselessly advancing and extend our concentration into new business spaces.

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